19 06 2017
If you are in IT, it’s likely you have heard of ITIL (eye-till) certification. According to Wiki, this is: ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL […]